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Proactive Support Resources

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Performance

Slow Boot or Startup Takes Too Long

Symptoms Computer takes several minutes to reach the desktop or become usable after login Fans run...

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Performance

Apps Take Forever to Open

Symptoms Applications open very slowly Spinning wheel or not responding messages Apps only open a...

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Performance

Computer Freezes or Stops Responding

Symptoms System hangs Apps show not responding Frequent forced restarts Likely causes Low mem...

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Hardware

Fans Loud or Laptop Running Hot

Symptoms Fans always loud Laptop feels hot Performance slows under load Likely causes High CP...

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Networking

WiFi Connected but No Internet

Symptoms WiFi connected but no websites load Likely causes DNS problems Captive portal Router...

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Networking

Internet Is Slow

Symptoms Slow browsing Video calls lag Likely causes Weak WiFi Cloud sync VPN overhead ISP...

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Networking

VPN Will Not Connect

Symptoms VPN stuck connecting Authentication fails Likely causes Wrong password or MFA Time o...

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Networking

WiFi Keeps Dropping

Symptoms Frequent disconnects Likely causes Weak signal Driver issues Power saving Fix Fo...

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Networking

Cannot Access Company Systems

Symptoms Internet works but internal systems do not Likely causes VPN not connected Permission...

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